Return & Refund Policy – solusineepropertindo.com

Summary

Our return and refund policy is valid for 30 days. If it has been more than 30 days since your purchase, we cannot provide a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Some types of items cannot be returned, such as perishable items (food, flowers, newspapers, or magazines). We also do not accept products such as intimate or sanitary items, hazardous materials, or flammable liquids/gases.

Additional items that cannot be returned:

Gift cards
Downloadable software products
Some health and personal care products

In order to complete your return, we will need a receipt or proof of purchase.

There are some situations where only a partial refund will be issued:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassettes or records
Items that are not in their original condition, are damaged or have missing parts through no fault of ours
Any item returned more than 30 days after delivery

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or lost refunds

If you haven’t received your refund yet, double check your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially processed.

Next, contact your bank. There is often a processing time before your refund is reflected.

If you’ve done all of this and still haven’t received your refund, please contact us at info.solusine24@gmail.com

Discount Items

Only full-priced items are refundable. Discounted items are non-refundable.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info.solusine24@gmail.com and send your item to: Jigudan RT 001 RW 000 Dusun Triharjo Pandak Bantul – Yogyakarta 55761

Present

JIf the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

JIf the item was not marked as a gift at the time of purchase, or the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver, and they will know about your return.

Return of Goods

To return your product, you must send your product to: Jigudan Pandak Bantul Yogyakarta.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs for the item will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged item to reach you may vary.

If you are returning a more expensive item, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.